Privacy Policy

1. Introduction

Bookd Inc. ("Bookd", "we", "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data when you use the Bookd app and website (the "Platform").

2. Information We Collect

Information you provide:

• Account details: name, email address, phone number, profile photo
• Provider profiles: business name, service descriptions, portfolio images, availability
• Messages and media shared in conversations
• Payment information (processed and stored by Stripe — we do not store card numbers)
• Reviews, ratings, and feedback

Information collected automatically:

• Device information: device type, operating system, app version
• Usage data: pages viewed, features used, search queries
• Approximate location (if you grant permission, used to show nearby providers)
• Crash reports and performance data

3. How We Use Your Information

• To operate and improve the Platform
• To connect customers with providers and facilitate bookings
• To process payments and send transaction-related communications
• To personalize your experience (e.g., relevant search results)
• To send service updates, promotions, and marketing (you can opt out)
• To enforce our Terms of Service and protect against fraud
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Other users: Your public profile, reviews, and messages are visible to the users you interact with
• Service providers: Stripe (payments), Supabase (infrastructure), analytics tools
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your account data for as long as your account is active. After account deletion, we may retain anonymized data for analytics and certain records as required by law. Conversation and booking data is retained for the duration of your account plus a reasonable period for dispute resolution.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Withdraw consent for optional data collection (e.g., location)

To exercise these rights, contact us at support@joinbookd.com.

7. Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. However, no system is perfectly secure. You are responsible for keeping your account credentials safe.

8. Children's Privacy

Bookd is not intended for users under 18. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Platform after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@joinbookd.com.